Whether you have an established IT function and are looking for assistance in supporting your cloud environment, or you are a small business that needs a partner to deliver professional IT support to your workforce, Amsiso is the provider of choice.
We harness IT Talent and wrap this in a professionally managed support methodology that delivers our clients the right service, by the right people at the right time.
Our experience in providing cloud-based managed services has enabled us to develop an approach that is highly effective:
We operate a fast-track escalation approach enabling our clients to quickly connect with the right specialist that can resolve their issue.
Our proven support methodology underpinned by ITIL ensures we prioritise issues on business impact and deliver a service that is fully aligned to the needs of your business.
We strongly believe in addressing the cause and not just the symptom, whereas a work-around can solve an immediate pain, it is only by identifying and addressing the root cause that we can ensure that issues will not arise again.
A key element of our methodology is proactive service management reviews where we analyse the type of issues occurring and look to address system management, user adoption or underlying infrastructure issues to continually improve service.
At Amsiso, we are passionate about IT but more importantly, passionate about service. Underpinned by the ITIL framework, we deliver support services aligned to the specific needs of our clients. For some, this involves direct access to specialists to assist with the deployment and management of complex cloud-based environments, to others that is delivering a highly responsive and effective IT support desk for their business.